Applications Support Engineer

Company Name: SSS Public Safety


Company Site: https://www.linkedin.com/company/ssspublicsafety

Company Staff: 245

Job Posted Date: 2022-09-06T13:11:31.000Z

Location: Aberdeen, Scotland, United Kingdom

Job Industry: Public Safety

Experience Level: Associate

Applicants Count: 5

Job Description: As an Applications Support Engineer, we would need you to help us support and maintain operational service for our DSX/Vision suite of products across the Maritime & Coastguard Agency sites in UK.
If you are looking for the next step in your career, what better than supporting mission critical integrated bespoke software and solutions into blue light emergency services market. Being part of a dedicated team supporting and maintaining SSS Public Safety solutions. SSS Public Safety are looking for an experienced support/triage engineer with a can-do attitude that has an eye for details who works well in pressured environments. Although the role is more focused on triage of incidents, incident resolution and proactive maintenance of SSS Public Safety systems, there will be an element of presentation skills required to talk to your targeted audience which will be both technical and non-technical audience.
Job activity & responsibilities: Triage – resolution of incident, configuration, and support of SSS Public Safety’s DSX & Vision product suite of solution/s at both hardware and software levels on both server and client platforms.Fault finding SSS Public Safety’s DSX & Vision product suite of solution/s at both hardware and software levels.When required, create, review and update SSS Public Safety Engineering documentation, for example workplans, work instructions and technical guidesThe role holder will be required to liaise with several 3rd party providers and internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.The role is primarily a technical service desk role based in Aberdeen however, as demand requires, you will be expected on occasions to work from other MCA locations.The role will involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.As experience grows within the role, each engineer requires the ability to regularly answer queries made by the customer on SSS Public Safety managed products. Operational/configuration or performance enhancing.The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.Continually follow and adhere to SSS Public Safety and MCA outlined process & procedures.Complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. This customer is a 99.999 client, mean that SLA’s are often tight and hold a 15mins response time and shortened fix times. All parts of the supplied product are required to be operationally available at all times.Experience of Service Now call incident system is of benefit.Present a professional approach and attitude to all work undertaken.Engineers are often required to work on their own or in small groups, so self-motivation is of benefit.
Essentially what we require from you:
Minimum of 2-year service desk experience at either a 1st or 2nd line level.Experience of Shift working Day and night. Fixed 12-hour shift rotation2 x 12 hr days followed by 2 x 12 hour Nights then 3 days off.Experience in troubleshooting and problem solvingProven experience administering and working with Microsoft Windows 10, Windows Server up to 2016Working knowledge of MSSQL ApplicationPractical experience in TCP/IP network supportMS Business Applications experience including Excel, Visio, WordExcellent customer service skillsProven experience working to ITIL best practices.
Why work for us
We aim to offer an inclusive and great place to work. We are passionate about buildingdiverse teams and celebrating individuality. We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits.When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:
Career progression23 days’ holiday (rising to 27) with the opportunity to buy extra leave Flexible/Hybridworking (including working from home where the job allows)Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity andallow colleagues to connect and learn from each other on an open, inclusive platformCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paidmaternity, adoption and shared parental leave, paternity pay of two weeks…andplenty more
About SSS Public Safety
SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solutionprovider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to realize benefits through technology-enabled Digital Transformation. We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make. Our solutions encompass Control Rooms and Contact Centers, Integrated Communications, Digital Evidence Management, Records Management, ERP solutions and Critical Messaging services supported by a fully integrated, secure mobile and agile working capability.
Equality Statement
We’re an equal opportunity employer, which means we’ll consider all suitably qualifiedapplicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.


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